Terms and Conditions

Terms & Conditions

 

Deposit

Booking will only be confirmed on receipt of the required deposit of 50 % of full payment per person or full payment. On confirmation of booking we will send you a detailed list of useful and essential items.

Full payment

Full payment is to be made no later than six weeks before your arrival date. Failure to comply will result in a forfeit of your deposit and cancellation of your booking.

Cancellation by you

Cancellation must be made in writing to Αυτή η διεύθυνση ηλεκτρονικού ταχυδρομείου προστατεύεται από τους αυτοματισμούς αποστολέων ανεπιθύμητων μηνυμάτων. Χρειάζεται να ενεργοποιήσετε τη JavaScript για να μπορέσετε να τη δείτε. and cancellation charges are scaled according to notification.

Notification Your Loss
 More than 43 days  your deposit
 Between 43 - 30 days  40 %
 Between 30 - 15 days 60 % 
 Less than 15 days 75 % 
 No show 100 % of total cost     

 
You can take travel insurance to cover you, should the need to cancel arise. 

Cancellation by us

Lesvos Ride will only cancel your break in the event of unusual or unforeseeable circumstances such as war, civil unrest, natural or nuclear disasters, or similar events beyond their control.

Liability

Lesvos Ride is not liable for any injury, death, damage to, or loss of property, theft of bicycle or equipment which occurs whilst cycling on or off road or whilst in transit in any vehicle or at any other time during the holiday. Clients need to insure against all such possibilities and are required to sign a “Contract of participation in excursion" form prior to their trip. There is no upper age limit to attending one of our courses or breaks, but under 18's must be accompanied by a cycling parent.

Guides / Leaders

Lesvos Ride guides and leaders reserve the right to refuse services to any person whose behavior affects the enjoyment or safety of the group. No refund will be made in these circumstances.

Complaints

Complaints in the first instance should be made to your guide/ leader so that action can be taken to alleviate the problem. All complaints should be made in writing within 14 days of your departure date.

Insurance:

You will need travel and medical insurance that covers mountain biking, as well as your European Health Insurance Card. We ask to see, and make a copy of these before you ride with us.

Here are some examples of insurance companies that will cover bikers:

Insurance Companies Used By Bike Tourists

Of those who did have insurance, the companies they used are listed below, separated by country of residence. The list begins with an “International” category for policies or companies that work in multiple countries. Where we’ve easily found relevant information on the policies, we note this.

Most of these policies cover medical emergencies as well as some basic provisions for theft and loss of personal possessions.

International

  • IMG International Medical Group (used by Family on Bikes)
  • Mondial Assistance
  • World Nomads – For people living in North America, Europe, Australia and New Zealand. British residents can only purchase World Nomads insurance for single-continent bike touring. (Used by Going SlowlyTour.tk had a negative experience.)
  • World Escapade – A Canadian broker, offering cover for citizens of many countries.
  • World Wide Insure – Policies for residents of many countries. One UK resident (Lee Hughes) asked about a policy for a long bike tour and was told of a Longstay policy with a maximum of 18 months cover. A recent change to their underwriting means extended trips will incure a surcharge.

Australia

The Netherlands

  • Joho Special Isis – This policy is good for anyone with a postal address in the Netherlands, and who plans to start and end their trip in the Netherlands. It can be purchased for up to 4 years. You don’t need a Dutch passport or to have domestic Dutch health insurance.
  • Europeesche

Slovenia

  • Coris (not recommended by the person who used them)

UK

  • British Mountaineering Council – This is the company that insured us for all 3 years of our 2006-2009 world tour. Their policies are changing and they are now reluctant to insure anything other than short breaks away.
  • Campbell Irvine (used by Rolling Tales)
  • ETA – Only covers up to 60 days worldwide (90 days in Europe) but if you can cope with the timescale then they do have some nice features, such as insurance for the bike itself.
  • Insure and Go – Policies of up to 18 months under their backpackers policy (used by Bike About).
  • Navigator Travel – This company seems to be used by a few bike tourists, judging by emails we receive. “I’ve got 6 months cover including cycle touring and I can extend it by phone while I’m away, if my plans change.  The price was really good and they insure up to age 64 which solves one of the problems I’ve been hitting in my searches,” says Ann Wilson.
  • PJ Hayman
  • Rock Insurance
  • SportsCover Direct are one of several companies offering such cover especially for mountain bikers.

{Source: http://travellingtwo.com/resources/insurance-for-bicycle-tours }

Contact Hours

Δευτέρα με Παρασκευή: 9πμ - 9μμ
Σαββάτο: 9πμ - 1μμ
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